BOX OFFICE

HOW TO BOOK
Online: You’re on our website, so you’re halfway there - CLICK HERE TO SEE WHAT’S ON
Phone: 01273 201801
In person: You can find us at 11a Upper Market Street, Hove, BN3 1AS. CLICK HERE TO FIND US
What3Words location: ///cost.voted.hunt

OPENING HOURS
Phone: Monday to Friday, 10:00 to 16:00 (our phone lines are closed on public holidays).
Online: All the time, we don’t control the internet.
In person: We are now open 12:00-15:00 on weekdays (our box office is closed on public holidays), so please pop by and say ‘hi’.
Opening hours can be subject to change, keep an eye out on our social pages for up- to- date details.

START AND DOOR TIMES
Doors to the venue open 45 minutes prior to the start time unless stated otherwise. Standing event start times are usually the same as the door time stated. Our times are published in good faith but may be subject to change.

E-TICKETS
When you book, you will receive a link to download your e-ticket(s) along with your receipt. When you arrive for an event here, simply show our Box Office team your order QR code(s), ideally on a smart device (or printed out if need be). Alternatively, if you have trouble downloading your ticket(s), please bring a form of photographic ID and the credit/debit card used to purchase the tickets.
To collect tickets booked via third party ticketing sites, such as SEE Tickets or Ticketmaster, please contact the seller for collection instructions.
For some of our more popular events, we might have some extra anti-touting policies in place (because touting sucks).

CONCESSIONS
Concessions can vary between certain performances. Some of our events do not have concession prices available. If they are available, they will be appear in the event in question’s price listings. Concessions apply for the following:

• Disabled

• Student (full-time, with valid photo ID)

• Child (aged under 16- must be accompanied by an adult aged 18+)

• Senior Citizen (65+)

• On a form of Income- Related Benefits (in receipt of Job Seekers Allowance etc)

Babes in Arms can attend performances for free. This applies to children aged 18 months and younger. If you have any questions, please call our Box Office before booking. Please bring proof of concession with you when arriving at the venue. Complimentary tickets are available for Personal Assistants (PA) but cannot currently be purchased online (we’re working on that). For more information about access tickets, please visit our Access section by clicking here.

BOX OFFICE FEES- VENUE LEVY
A venue levy of £2 is added to each ticket sold and is listed alongside the published ticket prices. The levy allows us to meet running costs, make improvements to our venue and develop the service that we offer. There may be exceptions to these rules, but we will clearly state so at the point of purchase. The venue levy is exempt from any discounts (including TOM’s Friends discounts).

TWICKETS
We have partnered with Twickets as our official resale channel - this is the only channel we will accept resale tickets from. Any tickets purchased from sites like Viagogo and StubHub may not be accepted and you may be denied entry. To view our events on Twickets, click here. Please note: Twickets is a platform independent of TOM - if you have any questions about the service, please contact Twickets directly.

FAQ’S

THE SHOW I WANT TO SEE LOOKS SOLD OUT. IS THERE ANY OTHER WAY TO GET A TICKET?
TOM’s Box Office is not always the only outlet for tickets, so it’s worth trying other official ticketing websites like SEE Tickets or Ticketmaster. Our official resale channel is Twickets - this is the only channel we will accept resale tickets from. Any tickets purchased from sites like Viagogo and StubHub may not be accepted and you may be denied entry. To check availability for our events or if you have tickets that can no longer be used, visit our Twickets page by clicking here. If none of these avenues have any tickets available, it’s likely that the event is completely sold out. Be sure to sign up for our emails and follow us on social media to hear about new events first and to not miss out on tickets!

I CAN NO LONGER ATTEND THE EVENT I BOOKED FOR, CAN I GET A REFUND?
Unfortunately, we are unable to accommodate any refunds. We have, however, partnered with Twickets, the ethical fan-to-fan resale site, so you can potentially resell through them: visit our bespoke Twickets page by clicking here.
If an event is postponed or cancelled, please refer to our Terms and Conditions for more information. If you have booked via a third party outlet (such as TicketMaster or SEE Tickets), you will need to contact your original ticketing provider.
If you can no longer attend an event due to illness, please email boxoffice@theoldmarket.com and we can swap your ticket money to a credit note that you can put towards a future event (please give us as much notice as possible).

CAN I PASS MY TICKETS ON?
On most occasions, yes. However, some of our high-profile events will require the individual who purchased the tickets to be a part of the visiting party. Please refer to the individual event pages and our Terms and Conditions for more information. And if you’re uncertain, give our Box Office a call and we’ll be happy to advise.

WHAT SHOULD I DO IF EITHER MYSELF OR SOMEONE I’M ATTENDING AN EVENT WITH TESTS POSITIVE FOR COVID-19 ?
Firstly, please do not come to the venue! Instead, please email our Box Office team - boxoffice@theoldmarket.com to discuss either transferring your booking to a later date (in the case of a show running across multiple dates) or sort a credit note out for you. If you have booked via a third party outlet (such as Ticketmaster or SEE Tickets), you will need to contact your original ticketing provider.

I HAVE LOST MY TICKET / BOOKING CONFIRMATION RECEIPT. WHAT CAN I DO?
Since our box office system stores information on all issued tickets, we can often help out. If you can’t find your booking confirmation receipt, get in touch with us and we should be able to re-send it to you at no extra charge. If you have booked via a third party outlet (such as Ticketmaster or SEE Tickets), you will need to contact your original ticketing provider.

WHY DO I NEED TO PROVIDE CONTACT DETAILS WHEN BOOKING?
We require customer details for two important reasons:
1) If there are any problems with your booking, or if there are any changes to the event you’ve booked, we can get in touch with you directly.
2) If you need to contact us about your booking, we have various references to use.
We also will ask if you would like to receive emails from us about upcoming events, which you may opt-in or out of at any time. You do not have to provide any details, but please note that by not providing details, we will not be able to contact you if any changes to a booking occur. For more information about this, please view our Privacy Policy.