HOW TO BOOK
Online: You’re on our website, so you’re halfway there - CLICK HERE TO SEE WHAT’S ON
Phone: 01273 201 801 (because emails can be so impersonal)
In Person: We’re on Upper Market Street, Hove, BN3 1AS - come say hello, there might be cake…
Phone: Mon-Fri, 10am-5pm
In Person: Mon-Fri, 1pm-5pm
Online: All the time, we don’t control the internet.
On public holidays, we open for event opening hours in person only.
Opening hours can be subject to change, keep an eye out on our social pages for up to date details.
START AND DOOR TIMES
Doors to the venue open 45 minutes prior to the start time unless stated otherwise. Our times are published in good faith but may be subject to change.
To collect tickets booked directly through TOM, simply show our Box Office team your order confirmation email when you arrive (ideally on a smart device - we don’t need the paper). Alternatively, please bring a form of photographic ID and the credit/debit card used to purchase the tickets.
To collect tickets booked via third party ticketing sites, such as SEE Tickets or Ticketmaster, please contact the seller for collection instructions.
For some of our more popular events, we might have some extra anti-touting policies in place (because touting sucks).
As a general rule, concession tickets are available if you are:
A full time student with valid photo ID
Aged under 16 (must be accompanied by an adult aged 18+)
Aged over 65
Registered unemployed (in receipt of Job Seekers Allowance)
Aged 16-25 and booking independently (as part of our 1625 scheme, click here to learn more)
Concessions can vary between certain performances, please check with our Box Office team at the point of booking. Please bring proof of concession with you when booking or collecting tickets. Complimentary tickets are available for carers, please visit our Access section by clicking here.
We charge a one-off fee of £1.70 per transaction to cover our Box Office operating costs. This fee does not apply if you book in person.
THE SHOW I WANT TO SEE LOOKS SOLD OUT. IS THERE ANY OTHER WAY TO GET A TICKET?
Perhaps… Often TOM’s Box Office is not the only outlet for tickets, so it’s worth trying other official ticketing websites, like SEE Tickets, or local sellers, like Resident Records. If no others have availability, it’s likely that the event is completely sold out, as we rarely release extra tickets. Be sure to sign up for our eNewsletter to hear about new show confirmations first.
I CAN NO LONGER ATTEND THE EVENT I BOOKED FOR, CAN I RETURN MY TICKETS?
Unfortunately, we are unable to accommodate any refunds or exchanges.
I HAVE LOST MY TICKET / BOOKING CONFIRMATION RECEIPT. WHAT CAN I DO?
Since our box office system stores information on all issued tickets, we can often help out. If you can’t find your booking confirmation receipt, get in touch with us and we should be able to re-send it to you. If you have already collected your tickets, give us a ring or send an email to us with as much detail as you can regarding your booking.
WHY DO I NEED TO PROVIDE CONTACT DETAILS WHEN BOOKING?
We require customer details for two important reasons:
1) If there are any problems with your booking, or if there are any changes to the event you’ve booked, we can get in touch with you directly.
2) If you need to contact us about your booking, we have various references to use.
IS THERE ANY WAY TO AVOID PAYING THE BOX OFFICE TRANSACTION FEE?
Yes indeed. If you book in person at our Box Office, no fee will apply. Check the top of this page for our opening times.